Shipping policy

1. Overview

This Shipping Policy applies to orders placed through DBXA HARDLINE WEAR.

We aim to pack and dispatch orders as quickly as reasonably possible. Shipping timeframes may vary depending on product availability, order volume, delivery location, carrier delays, public holidays, weather events, customs processing, and other circumstances outside our control.

2. Order Processing

Orders are processed after payment has been received and confirmed.

We aim to process orders within a reasonable timeframe. During product launches, restocks, peak periods, sales events, public holidays, or high-order periods, processing times may be longer.

If there is a significant issue affecting your order, we will contact you using the details provided at checkout.

3. Shipping Locations

We currently ship to locations made available at checkout.

If your location is not available at checkout, we may not currently offer shipping to that area.

Where international shipping is available, customers are responsible for checking whether products can be imported into their country and for paying any customs fees, import duties, taxes, or other charges applied by their local authorities.

4. Shipping Rates

Shipping rates are calculated and displayed at checkout where applicable.

Shipping costs may vary depending on the delivery location, parcel size, parcel weight, selected shipping method, and available carrier options.

Any free shipping offer, discount, or promotional shipping rate may be subject to conditions, minimum order values, exclusions, or time limits.

5. Delivery Timeframes

Estimated delivery timeframes shown on our website or at checkout are estimates only and are not guaranteed.

Delivery times may vary depending on the shipping carrier, delivery location, regional access, public holidays, weather, customs processing, and carrier network delays.

We are not responsible for delays caused by shipping carriers or events outside our reasonable control, but we will assist where reasonable if an order appears delayed, missing, or affected in transit.

6. Tracking

Where tracking is available, tracking details will be provided after dispatch using the contact details supplied at checkout.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

If tracking shows an issue with delivery, please contact the shipping carrier first where appropriate, then contact us if further assistance is needed.

7. Incorrect Shipping Details

Customers are responsible for providing accurate and complete shipping information at checkout.

DBXA HARDLINE WEAR is not responsible for parcels delayed, returned, lost, or delivered incorrectly because of incorrect or incomplete shipping details provided by the customer.

If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that shipping details can be changed once an order has been processed or dispatched.

8. Returned to Sender

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery, uncollected parcel, or other customer-related delivery issue, we may contact you to arrange reshipment.

Additional shipping charges may apply for resending the order.

If the order is cancelled after being returned to sender, any refund will be handled in accordance with our Refund Policy and Australian Consumer Law.

9. Lost, Missing, or Delayed Parcels

If your parcel appears delayed, missing, or lost, please contact us with your order number and tracking details.

We may need to investigate with the shipping carrier before confirming the next steps.

Where a product has not been supplied within a reasonable timeframe, or there is a confirmed delivery issue, we will work with you to resolve the matter in accordance with Australian Consumer Law.

10. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible with:

  • your order number

  • photos of the parcel packaging

  • photos of the damaged item

  • a description of the issue

Please keep the item and packaging until the issue has been reviewed.

Where a product is damaged in transit or does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a remedy.

11. Authority to Leave

If you give authority to leave or request that a parcel be left unattended, you accept the risk of the parcel being lost, stolen, damaged, or affected after delivery has been recorded by the carrier.

We are not responsible for parcels that are confirmed as delivered but later lost or stolen from the delivery location, unless required by law.

12. International Orders

Where international shipping is available, delivery timeframes may be longer and may vary significantly depending on the destination country, customs processing, local carriers, and import requirements.

Customers are responsible for any customs duties, import taxes, tariffs, clearance fees, or other charges applied by the destination country.

We are not responsible for delays caused by customs, border control, international carrier networks, or local postal services outside Australia.

13. Order Splitting

Where necessary, orders may be shipped in separate parcels.

If your order is split into multiple shipments, tracking details may be provided separately.

14. Contact

For shipping questions, delayed parcels, missing orders, or delivery issues, please contact us at:

DBXA HARDLINE WEAR
hq@dirtybullapparel.com
PO BOX 4, KWINANA 6167
Western Australia, Australia
ABN: 93905766208