Refund policy

1. Overview

This Return and Refund Policy applies to purchases made through DBXA HARDLINE WEAR.

We want customers to receive products that are correct, usable, and as described. If there is an issue with your order, please contact us as soon as reasonably possible so we can review the matter and help resolve it.

Nothing in this policy limits, excludes, or replaces any rights you may have under Australian Consumer Law.

2. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If a product fails to meet a consumer guarantee, you may be entitled to a remedy. Depending on the issue, this may include a repair, replacement, refund, or other remedy required by law.

A product may fail to meet a consumer guarantee if it is faulty, unsafe, not of acceptable quality, not fit for purpose, not as described, or does not match what was ordered.

3. Change of Mind

We are not required to provide a refund, replacement, or exchange if you simply change your mind, choose the wrong size, choose the wrong item, no longer want the product, or find the item cheaper elsewhere.

However, we may choose to offer an exchange, store credit, or return option for change-of-mind requests at our discretion.

To be considered for a change-of-mind return, the item must be:

  • unused

  • unworn

  • unwashed

  • undamaged

  • free from marks, odours, hair, stains, or signs of wear

  • in original condition

  • returned with original packaging, tags, labels, and accessories where applicable

Change-of-mind returns must be requested within 14 days of receiving the order.

Return shipping costs for change-of-mind returns are the customer’s responsibility unless we agree otherwise.

4. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as reasonably possible with:

  • your order number

  • your full name

  • a description of the issue

  • clear photos or videos showing the issue

  • photos of packaging if the parcel arrived damaged

We may need to inspect the product or request further information before confirming the appropriate remedy.

If the product has a minor issue, we may offer a repair, replacement, refund, or another suitable remedy.

If the product has a major issue under Australian Consumer Law, you may be entitled to choose a refund or replacement.

5. Items That Cannot Be Returned for Change of Mind

For hygiene, safety, or product integrity reasons, change-of-mind returns may not be accepted for:

  • worn apparel

  • washed apparel

  • used training gear

  • used gym towels

  • used drink bottles or shakers

  • used wraps, straps, belts, or accessories

  • items with removed tags or packaging

  • items marked, stained, damaged, altered, or affected by odour

  • clearance or final sale items, unless required by law

  • gift cards, unless required by law

This does not limit any rights you may have under Australian Consumer Law if the item is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee.

6. Sale Items

Sale, clearance, discounted, or promotional items may not be eligible for change-of-mind returns unless we state otherwise.

However, sale items are still covered by Australian Consumer Law. If a sale item is faulty, unsafe, not as described, or fails to meet a consumer guarantee, you may still be entitled to a remedy.

7. Sizing Issues

Customers are responsible for checking product sizing information before purchasing.

If you ordered the wrong size, this is generally treated as a change-of-mind return.

Where possible, we may offer an exchange or store credit if the item is in original condition and meets the requirements in this policy.

We cannot guarantee exchange availability because stock may be limited.

8. Return Shipping

For change-of-mind returns, return shipping costs are generally the customer’s responsibility.

For faulty, damaged, or incorrect items, we will review the issue and provide instructions. Where required under Australian Consumer Law, we will cover reasonable return shipping costs or provide another suitable solution.

Customers should not return items without contacting us first.

We recommend using tracked postage for returns. We are not responsible for returned parcels that are lost in transit unless required by law.

9. Refunds

If a refund is approved, it will usually be processed back to the original payment method.

Refund processing times may vary depending on your bank, payment provider, or platform used at checkout.

Original shipping costs may not be refundable for change-of-mind returns unless we agree otherwise or unless required by law.

10. Exchanges and Store Credit

Where an exchange is approved, we will confirm availability before the exchange is processed.

If the requested replacement item is unavailable, we may offer store credit, an alternative item, or another suitable option.

Store credit, where issued, may be subject to additional terms, expiry conditions, or usage limits where permitted by law.

11. Product Care and Misuse

We are not responsible for damage caused by misuse, incorrect washing, incorrect storage, excessive heat, chemical exposure, accidental damage, normal wear and tear, improper use, or failure to follow care instructions.

Training products and accessories should be inspected before use and used only for their intended purpose.

12. How to Request a Return

To request a return, exchange, refund, or review of a product issue, contact us at:

DBXA HARDLINE WEAR
hq@dirtybullapparel.com
PO BOX 4, KWINANA 6167
Western Australia, Australia
ABN: 93905766208

Please include your order number, contact details, product name, and a clear explanation of the issue.

13. Review Process

Once we receive your request, we will review the information provided and respond within a reasonable timeframe.

We may ask for photos, videos, proof of purchase, or for the item to be returned for inspection before confirming the outcome.

We reserve the right to refuse a return, exchange, or refund request where the item does not meet this policy and where no remedy is required under Australian Consumer Law.

14. Policy Updates

We may update this Return and Refund Policy from time to time.

The latest version will be available on our website.