1. Overview

This website is operated by Dirty Bull Apparel / DBXA. Throughout the site, the terms “we”, “us” and “our” refer to Dirty Bull Apparel / DBXA.

By visiting our website, purchasing from our store, or using any part of our online services, you agree to be bound by these Terms and Conditions.

These terms apply to all users of the site, including browsers, customers, merchants, and anyone who accesses or uses our store.

If you do not agree with these Terms and Conditions, you should not use this website or purchase from our store.

2. Our Products

Dirty Bull Apparel / DBXA supplies apparel, accessories, training gear, and related products under our brand divisions, including Lift Division, Hardline Co., Torque Division, and any future collections or product ranges.

We make reasonable efforts to display product images, colours, sizing, descriptions, and details as accurately as possible. However, colours may vary depending on screen settings, lighting, photography, production batches, and material finishes.

Product availability, pricing, designs, descriptions, and stock levels may change without notice.

We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

3. Orders

When you place an order through our website, you agree that all information provided is accurate, complete, and current.

Once an order is placed, you will receive confirmation using the contact details provided at checkout. This confirmation does not guarantee acceptance of the order where an error, payment issue, stock issue, suspected fraud, or other issue occurs.

We reserve the right to cancel or refuse any order if we believe there has been an error, misuse of the website, payment failure, suspected fraudulent activity, or any other issue affecting the order.

4. Pricing and Payment

All prices are listed in Australian dollars unless stated otherwise.

Prices may change at any time without notice. We are not responsible for pricing errors, typographical errors, or incorrect product information displayed due to technical or human error.

Payment must be made at checkout using the payment methods available on our website.

Your order will not be processed until payment has been received and confirmed.

5. Shipping and Delivery

We aim to process and ship orders within a reasonable timeframe. Delivery times may vary depending on location, carrier delays, public holidays, peak periods, weather events, or circumstances outside our control.

Shipping fees, available shipping methods, and estimated delivery times will be shown at checkout where applicable.

Once an order has been dispatched, delivery is handled by the relevant postal or courier service. We are not responsible for delays caused by third-party carriers, but we will assist where reasonable if an order appears delayed, missing, or affected in transit.

Customers are responsible for providing correct delivery information. If an incorrect address is provided, we are not responsible for parcels delivered to the wrong address or returned due to incorrect details.

6. International Shipping

Where international shipping is available, customers are responsible for any customs fees, import duties, taxes, or charges applied by their country.

International delivery times may vary. We are not responsible for delays caused by customs processing, border control, international carriers, or local delivery services outside Australia.

7. Returns and Exchanges

We want customers to receive products that are correct, usable, and as described.

If you need to request a return or exchange, please contact us within a reasonable timeframe with your order number, contact details, photos if relevant, and a clear explanation of the issue.

Items returned for change of mind must be unused, unworn, unwashed, undamaged, and in original condition with packaging and tags where applicable.

Change-of-mind returns may not be accepted for items that have been worn, washed, damaged, marked, altered, or used.

Shipping costs for change-of-mind returns are generally the customer’s responsibility unless we agree otherwise.

8. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as reasonably possible with your order details and photos of the issue.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you have under Australian Consumer Law.

9. Sizing and Fit

Sizing information is provided as a guide only. Fit may vary depending on product style, fabric, cut, body shape, and personal preference.

Customers are responsible for checking product sizing information before purchasing.

If you are unsure about sizing, please contact us before placing your order.

10. Product Use

Our products must be used for their intended purpose and in a safe and reasonable manner.

Training accessories, gym gear, bags, belts, wraps, straps, bottles, towels, and other performance-related items should be inspected before use and used responsibly.

We are not liable for injury, loss, or damage caused by misuse, incorrect use, failure to inspect the product, normal wear and tear, or use outside the product’s intended purpose.

11. Care Instructions

Customers are responsible for following any care instructions provided with the product or listed on our website.

We are not responsible for damage caused by incorrect washing, drying, ironing, storage, chemical exposure, excessive heat, misuse, or failure to follow care instructions.

12. Website Content

All website content, including logos, images, product names, designs, graphics, copy, page layouts, branding, slogans, and visual material, belongs to Dirty Bull Apparel / DBXA unless otherwise stated.

You must not copy, reproduce, distribute, modify, sell, exploit, or use our content without written permission.

13. Intellectual Property

Dirty Bull Apparel, DBXA, DBXA Hardline, Lift Division, Hardline Co., Torque Division, product names, graphics, logos, artwork, and related brand assets are owned or controlled by us.

Unauthorised use of our intellectual property is prohibited.

14. User Conduct

You agree not to use this website for unlawful, abusive, fraudulent, harmful, or misleading purposes.

You must not interfere with the operation of the website, attempt to gain unauthorised access, upload malicious code, copy our content, or use the website in a way that damages our business, systems, brand, or customers.

We reserve the right to restrict or refuse access to the website where misuse is suspected.

15. Third-Party Services

Our website may use third-party services, including payment providers, shipping providers, website platforms, analytics tools, marketing tools, and other service providers.

We are not responsible for the actions, errors, delays, policies, or systems of third-party providers.

Your use of third-party services may also be subject to their own terms, policies, and conditions.

16. Privacy

We collect and use customer information for purposes such as processing orders, providing customer support, shipping products, managing accounts, improving our services, and communicating with customers.

Personal information is handled in accordance with our Privacy Policy.

Customers should review our Privacy Policy to understand how personal information is collected, used, stored, and protected.

17. Promotions, Discounts, and Gift Cards

Promotions, discount codes, offers, and gift cards may be subject to additional terms, expiry dates, usage limits, exclusions, or conditions.

Discount codes cannot be applied retrospectively after an order has been placed unless we agree otherwise.

We reserve the right to modify, cancel, or refuse a promotion where misuse, error, or abuse is suspected.

18. Limitation of Liability

To the maximum extent permitted by law, Dirty Bull Apparel / DBXA is not liable for indirect, incidental, special, or consequential loss, including loss of profit, loss of opportunity, business interruption, or loss caused by website downtime, carrier delay, misuse of products, or third-party services.

Nothing in these Terms and Conditions limits any rights or remedies that cannot be excluded under Australian Consumer Law.

19. Errors and Inaccuracies

Occasionally there may be information on our website that contains typographical errors, pricing errors, product description errors, stock errors, or other inaccuracies.

We reserve the right to correct errors, update information, cancel affected orders, or change product details at any time without prior notice.

20. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be available on our website. Continued use of the website after changes are posted means you accept the updated Terms and Conditions.

21. Governing Law

These Terms and Conditions are governed by the laws of Western Australia and the laws of Australia where applicable.

Any dispute will be handled in accordance with the relevant laws and courts of Western Australia, unless otherwise required by law.

22. Contact

For questions about these Terms and Conditions, orders, returns, product issues, or customer support, please contact us through the contact details provided on our website.